Kaley our salesperson was great, she started dealing with us the day before we came in, she was patient and listened to what we wanted , she directed us to exactly what we were looking for, she took the time to explain everything. She is a great salesperson and a great person.
The issue that almost cost her the sale was finance, we wanted to deal with Wally as he has dealt with my son who has bought several cars there. But he was not available. We had t deal with Juan, he was very personable to start with, when we told him we did not want to purchase the extended warranty he kept pushing and talking down to us ,to the point that my son who was waiting heard him and came in and told him we do not want it. I finally told him if you keep pushing this I will just walk away from the deal, his response was he did not care if he lost the deal. Very unprofessional and irritating I have worked all my life to maintain my credit score which is in the high 800, and will not have a finance person either talk down to me or try to pressure me, his attitude of not caring about the sale is concerning, if this his how you treat people I am concerned about the 7 year warranty I have and how I will be dealt with if there is a issue.
Once again Kayley was amazing if it was not for her we would have went elsewhere after dealing with Juan.